We're Hiring!

HQ Urban Kitchen is looking for a new Duty Manager to join our team. Interested? Read through the information below and send your CV and Cover Letter to info@hqurbankitchen.co.uk 

Closing date for applications: 11th November 5pm

duty manager
Who We Are

HQ Urban Kitchen is a café, bar and events venue within the site of the Old Central Police Station, Swansea.

HQ Urban Kitchen is.a socially driven enterprise. We are passionate about:

  • Our people: we care about the wellbeing and development of the people that work with us, from our staff to our suppliers. We are also an accredited living wage employer.
  • Our community: we are so proud to be a part of Swansea City Centre and care about the people that use our space.
  • Our planet: we care about sustainability, if that’s sourcing tasty local ingredients, minimising waste, or using eco-friendly & compostable takeaway packaging. Being sustainable is important to us.

HQ Urban Kitchen is another great idea by Urban Foundry, Swansea’s first certified BCorp. They are a creative regeneration agency and purpose-driven company that seeks to change the world for the better by improving people’s lives, making great places, and building businesses with purpose.

Urban Foundry are also the people behind the award-winning Swansea Bay Street Markets, from where we source some of the delicious food and drink for the venue.

HQ Urban Kitchen began as a pop-up, part of the PopUp Wales scheme funded by Welsh Government’s Transforming Towns Funding via City & County of Swansea.

Job Description

General specification

The Duty Manager will assist the General Manager in driving HQ Urban Kitchen forward; ensuring it aligns with our ideals as an organisation and working efficiently and honestly towards making the project a success. The Duty Manager will oversee the venue when the General Manager is not on site/on leave. The position continues to be a serving role.

Responsibilities

Specific tasks will include:

  • Working closely with the General Manager and team (including liaising closely with any other Duty Managers to ensure consistency), both front and back of house, in a positive and professional manner at all times for both HQ Urban Kitchen and GV café.

  • Be the responsible person on site to oversee the daily operation of the venue, including being the responsible person for health and safety (including fire safety) and security.

  • Deal with any customer complaints, comments or feedback when on shift and discuss with General Manager.

  • Compile staffing rotas for sign off by the General Manager and ensure all shifts are adequately covered.

  • Attend senior team management meetings with General Manager, Head Chef and any other Duty Managers.

  • Oversee any bookings of the venue, and monitoring the email addresses to answer any customer queries.

For the full job description, see the Duty manager job description

 

What We're Looking For

We’re looking for people that are: 

  • Values driven – to support us in seeking to change the world for the better and to align with our culture and values as a company
  • Kind and patient – to value kindness and the wellbeing of others and to be patient and diplomatic in your responses should things sometimes not go to plan
  • Creative and resourceful – the nature of our work requires us all to use creative thinking and resourceful approaches to address often difficult, complex issues
  • Adaptable and resilient – the nature of our work is that we are often trying new ways of doing things, and sometimes having to work it out as we go, so we expect all colleagues to quickly adapt and to be resilient, helping to find solutions if problems arise
  • Collaborative – almost everything we do involves some element of co-production, whether internally or with our clients and we expect all colleagues to be team players
  • Diligent – you will have to work on your own at times and whilst you will have direction, we expect you to be able to use initiative and work without continual supervision
  • Multi-tasking/prioritisation – the nature of our work means that you will need to be good at time management, deciding what to focus on and when.

How To Apply

Email your CV and Cover letter to info@hqurbankitchen.co.uk