FAQ

Our address is HQ Urban Kitchen, The Old Police Station, Llys Glas, 37 Orchard Street SA1 5AJ. One of our entrances is next to the NCP carpark on Orchard Street. Or walk past the glass Alex Building (UWTSD) on Alexandra Road (towards the train station) go through the wrought iron gates and you’ll see our entrance.

Here is a handy video to help you find us.\

Orchard Street NCP is next door to us, accessed off Orchard Street, there is also on street parking (time limited) available on Alexandra Road. There are also several on-street disabled spaces immediately adjacent to us on Alexandra Road, Orchard Street and Pleasant Street.

There are regular bus services with stops on both Alexandra Road and Orchard Street and we are a few hundred metres from Swansea Train Station. We also encourage you to walk or cycle if you can! There is secure cycle storage adjacent to the venue on Orchard Street at its junction with Pleasant Street.

We certainly do. Check the menu for our vegan and gluten free options.

We have Oat, Coconut, Soya and Almond milk.

We have plenty of tables inside and outside, so there is no need to book in advance. If you are a large group of 6+ and would prefer to book, send us an email and we will reserve you a table info@hqurbankitchen.co.uk

We love dogs! We have a large outside area and we also allow dogs to sit inside in front of the counter. Please respect other customers by not allowing your dog to sit on the seating. Ask at the counter if you would like some water for your dog.

We are very child friendly and have a limited number of highchairs available. Just ask at the counter.

Our space is fully wheelchair friendly. If you need any assistance, please ask at the counter.

The basic rate is £30 per hour (please enquire about additional costs). You can request a quote by completing this form.

Some evenings and Sundays. It is dependent on other events we may be holding.

Bar, drinks, food, PA costs will all be quoted separately. Some evening hires will need a security presence which we can arrange. You can request a quote by completing this form.

It certainly is. We have plenty of space and sockets. All we ask is that you buy the odd drink from us. And we serve delicious snacks and food if all that hard work makes you hungry.

Our Wifi is free and pretty good (if we say so ourselves!).

We are a small and busy team so would prefer you to email info@hqurbankitchen.co.uk

For bookings, please email bookings@hqurbankitchen.co.uk

We can’t always monitor messages sent on social media, so please use the email address.

Order at the counter.

Yes, all our soft drinks and food can be ordered to take away. Just ask at the counter when you order.

Cash, all major credit cards and Apple Pay.

University students (show your Uni ID card) and Blue Light Card holders can get 10% off all hot drinks.

Yes, we are fully licensed to serve alcohol (from 12pm).

HQ Urban Kitchen was set up by Urban Foundry, Swansea’s first BCorp. Like the street markets project, HQ has been set up as a separate not for profit company – a social enterprise. You can find out more about the work of Urban Foundry, including what it means to be a BCorp, and the other projects Urban Foundry does by clicking here.

We don’t always get it right and we apologise in advance if things don’t go to plan. Please email info@hqurbankitchen.co.uk and we will get back to you within 2 working days.